With experience in management, I have developed strong leadership and sales expertise. I lead daily operations and make decisions in the absence of a manager, while managing sales floor performance and consistently exceeding KPIs through strategic selling and client relationship building. My experience includes handling omnichannel operations, including BOPIS, returns, and transactions, as well as contributing to visual merchandising and promotional campaigns. I also actively encourage customers to enroll in our loyalty program and use Excel to track KPIs and performance metrics, such as traffic, transactions, and conversions.

As a Beauty Boutique Specialist, I developed strong customer service and sales skills through personalized beauty consultations and product recommendations tailored to individual needs and trends. I supported daily store operations by maintaining organized inventory, restocking products, and ensuring a clean and presentable sales floor. I encouraged customers to enroll in reward programs to drive engagement and retention. Additionally, I took on management roles, including handling stock and sales related documentation and supporting loss prevention efforts.

In my role at Wendy’s, I developed strong adaptability and teamwork skills by working across multiple positions, including drive-thru, cashier, food preparation, and order assembly. I operated POS systems to process transactions accurately while maintaining speed and efficiency in a fast-paced environment. I consistently delivered excellent customer service by addressing concerns, resolving issues, and ensuring a positive experience. I also followed structured procedures such as the FIFO (First-In, First-Out) system to maintain inventory quality.